Terms & Conditions
Using our Store
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
The term SGsouvenirs' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
- We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
- We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
- We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, SGsouvenirs disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SGsouvenirs, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SGsouvenirs does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. SGsouvenirs does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Limitation of Liability
SGsouvenirs shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if SGsouvenirs has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical and Pricing Errors
In the event that a SGsouvenirs product is mistakenly listed at an incorrect price, SGsouvenirs reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.
SGsouvenirs reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SGsouvenirs shall issue a credit to your credit card account in the amount of the incorrect price.
All images are for illustration purposes only and are subject to change by the manufacturers at any time, we endeavour to keep these up to date but sometimes there can be slight differences in the actual product delivered.
We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 7 days of the date you received it.
Once we have received your return along with the appropriate packaging you will be notified via email, and your refund will be processed back to the original form of payment typically within 10 days. Please be aware that during busy periods refunds can take up to 28 days to process. For more information regarding returns procedures click here
Important - Your Delivery & Damages
We highly recommend inspecting the condition of your delivery upon receipt. If there are any visible signs of damage, you should sign for it as 'Damaged' and report it to us within 24 hours via phone, email or via our website; this will enable us to deal with the situation effectively and resolve any issues.
Any damages discovered after opening the packaging must be reported as soon as possible, and within 7 days of delivery. If images are requested, these must also be provided within the 7 day time frame. We are required to replace the damaged parts required, or replace the item in full where necessary.
General Delivery Notes
Any dispatch dates are given in good faith. Please note that all deliveries unless specified otherwise are kerbside drop off only. In some cases we can provide quotes for positioning and installation, please call for further advice.
We reserve the right to wait 30 days before considering an item lost in the post.
The returns policy for faulty/damaged goods offered by SGsouvenirs does not cover cosmetic faults such as scratches or damage to trim or associated marks caused by normal use of the product. The warranty is also void if the manufacturer’s instructions have not been followed or if the product has been subject to misuse, modification, careless use or excess force.
In the event that our chosen delivery company cannot deliver and the product is returned to ourselves we reserve the right to cover the fees levied on us by our courier for these shipments.
Telephone and email communication
SGsouvenirs reserve the right to choose only to correspond via email in certain instances where it has become apparent that the customer has been aggressive or abusive to its staff, all of our phone calls are logged and recorded, in instances like this we will refuse to enter into further telephone conversations and attempt to resolve the issues via email only, in the unlikely event that the abuse continues via email, we reserve the right to terminate all communication until such time as the other party can reinstate talks in a proper manner.